Total Calls
43
Across 2 agents
Avg Cx Score
0.69
Overall customer experience
Avg AI CSAT
0.73
Predicted satisfaction (0–1)
Avg Sentiment
0.51
AI sentiment score
Top Agents
Ranked by AI CSAT • Team: Sales
Showing top 2
#1
Mera Numonpur_Sales
AI CSAT 0.76
Cx 0.72
41 calls
AI CSAT: 0.76
Cx: 0.72
#2
Alex Newtz
AI CSAT 0.70
Cx 0.65
2 calls
AI CSAT: 0.70
Cx: 0.65
All Agents
AI CSAT descending • Team: Sales
| Agent | Calls | AI CSAT | Sentiment | Issue Status | Cx Score |
|---|---|---|---|---|---|
| Mera Numonpur_Sales | 41 | 0.76 | 0.52 | 0.87 | 0.72 |
| Alex Newtz | 2 | 0.70 | 0.50 | 0.75 | 0.65 |